Now when you think of the great US hotels your mind probably goes to California or New York or San Francisco but for seven - yep that's seven- years in a row travel guru Conde Nest has given the gong to the Ritz Carlton (also known as the Four Seasons) in Chicago. So what does it take to run a great hotel. Here are some inside secrets:
* Lots of quality staff. The Ritz Carlton has some 600 employees making a employee to guest ratio of 1.5.
* Look after your staff. Over 20% of the staff have worked at the hotel for over 20 years !
* Give great phone. Reservations field some 45,000 calls a year. That's one sore ear.
* Service that shines. The overnight shoe shiner does 10,500 pairs of shoes while guests sleep while the next day housekeepers make 10,300 beds !
* Guests like it so much they take the Ritz Carlton home ! The Shop at the hotel has sold 200 king size mattresses, 350 comforters,240 pillow sets,400 bathrobes and even 80 silver martini shakers to departing guests !
That being said their are some mixed reviews at Trip Advisor. Overall the hotel gets a 4 out of 5 but there are a couple of less than flattering reviews. You can check the reviews here. If you have some secret stuff n the Ritz Carlton just let us know !
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